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FREQUENTLY ASKED QUESTIONS
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Shipping Questions
Depending on when and what you order, your package will be shipped out accordingly to our shipping schedule. Once we ship out your package, confirmation of shipment with tracking number will be sent to your registered emails.
Monday - Live Animals/Plants and Hard Goods.
Tuesday - Live Animals/Plants and Hard Goods.
Wednesday -Hard Goods.
Thursday - Hard Goods Only.
Friday - Hard Goods Only.
Saturday -Live Animals/Plants and Hard Goods.
Sunday - No Shipping
Live Animal/Plants orders place after Monday 10:00 pm PST, will not ship until Saturday morning same week.
Request of shipping Live Animals/Plants on other days of the week can be made, however, this will void our D.O.A. policy because there is a high chance that Live Animals/Plants will be hold at the post office ware house during Sunday.
WE ARE ALSO HAVE RIGHT TO DELAY THE SHIPPING WHEN WE THINK THE WEATHER IS NOT OPTIMAL TO SHIP LIVE ANIMALS/PLANTS
Due to the volume of packages that we ship out, occasionally, we will prepared the labels the day before your package is shipped. Until we drop off your pacakge at the carrier facilities the next day, your tracking will show "invalid". Please allow us some time to prepare your orders carefully.
On very rare occasion, the carrier would missed-scan your pacakge. When this happened, your order will still be on their way. Tracking will be updated once the pacakge get scanned at the next facility within 1-2 days.
If the tracking still show "invalid" for the next 2-3days, please contact us.We will try our best to help you to locate your pacakge. Eventhough, we try our best to limit lost but unforunately,
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